Frequently Asked Questions
Everything you need to know about your next style upgrade.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days, while express shipping arrives within 1-2 business days. You will receive a tracking number via email as soon as your order departs our warehouse.
What is your return policy for accessories?
We offer a 30-day return window for most items. Please note that for hygiene reasons, earrings and body jewelry cannot be returned unless they are found to be defective.
Are your materials safe for sensitive skin?
Absolutely. We specialize in hypoallergenic materials, including surgical-grade stainless steel, titanium, and 14k gold to ensure comfort and prevent irritation.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by contacting our support team via live chat.
Do you offer international shipping?
Yes, SkinKandy ships worldwide! International delivery times vary by location but generally take between 7-14 business days depending on customs processing.
How should I care for my jewelry to prevent tarnishing?
To maintain the shine of your pieces, avoid contact with perfumes, lotions, and chlorine. Store them in a cool, dry place and clean gently with a soft microfiber cloth.